We are delighted to announce that after having an approved auditor visit the studio last week, Formation has achieved ISO 9001 re-certification for the third consecutive year.
As a business, we pride ourselves on continuous improvement and increasing customer satisfaction. We passed surveillance on our third year with flying colours. This year our auditors noted zero Nonconformities or Opportunities for Improvement (OFIs) with our procedures as with our previous audit during the assessment. Given the challenges the COVID-19 pandemic has presented for us and many other businesses this year, we are particularly proud of this continued achievement. Such an accolade reflects our process-driven workflow, enabled remotely by our bespoke software system GLOWT and our accountability for maintaining high standards in our services and content quality.
With a proven record of delivering business growth for industry leaders, the re-certification keeps us on a par with our high-profile clients in the manufacturing sector, many of whom are also ISO 9001 certified. It also provides them with the continued assurance of our commitment to the standard and our desire to offer an unrivalled standard of work consistently.
In addition, we are able to continue reviewing, streamlining and improving our internal processes and output for the benefit of our clients.
HR and Quality Management Director David Dunlop, who spearheaded the re-certification, said,
“ISO 9001 Certification means a lot to the business. It proves to clients we are dedicated to the quality and the delivery of our services. Having ISO 9001, Quality Management System (QMS) in place has significantly improved our internal processes and ultimately the value of the services we provide.”
Formation looks forward to another year of delivering continuous improvement for the benefit of both our new and long-term clients.
With experience in B2B and B2C marketing, Formation offers the complete turnkey solution to business growth, utilising website design and digital marketing as its primary tool while providing cutting-edge, bespoke software development. With a highly skilled team comprising designers, developers, account managers, social media experts and PR copywriters, Formation is the ultimate destination for expanding businesses.
We have been re-certified until 1st December 2022.
Click here to learn more (link to New Year. New Us. ISO 9001 - Formation Media)